Volunteer Management-The Basics & Step By Step Guide To Creating Your Own Volunteer Program

*This course has been pre-approved by NCTRC for 5 clock hours.

Recruiting and supporting volunteers can be said to be the foundation of any successful recreation department and/or social services program! Yet, doing so requires that we recruit trustworthy, enthusiastic and long-term personnel! What's required? How Do I create a volunteer program? Here is where training, development and effective management tools and resources are needed. How do we find volunteers? What are best practices? These questions and many more will be answered in this course. We'll have fun, but learn too!  This course will give you the steps and strategies for developing a volunteer program, and also the tools for recruiting, selecting, developing, evaluating, and retaining volunteers. Legal requirements as they relate to human resource management will also be discussed. The learner must pass a quiz with at least a 70% in order to be awarded the completion certificate, within 365 days of starting the course.

Course Objectives

  • Identify the 5 steps to create an effective volunteer program

  • Identify strategies for developing and retaining volunteers

  • Identify why and how diversity laws can impact volunteer management

  • Identify effective recruitment strategies

  • Identify all necessary components of a volunteer manual/handbook

Katherine Darcangelis, MA, AP-BC

Instructor Bio:

Katherine Darcanglis is currently a Director of Recreation and Volunteer Services for a geriatric adult day health organization in Philadelphia PA. She has expertise in geriatric healthcare, recreation & volunteer leadership services, and nonprofit management. She holds a Masters in Nonprofit Management, along with an educational background and career focused in Therapeutic Recreation and Human Development. She is also the owner/creator of What The Rec, a recreation professionals resource website.

Katherine Darcanglis, MA, AP-BC

SMART Instructor